Patient Scheduling Appointment Management

Patient Scheduling & Appointment Management Services

Patients want to connect with their healthcare providers across multiple channels and seek high-quality service. Long hold times and overly cumbersome processes can be frustrating for patients. Omega Healthcare’s team of empathetic and efficient scheduling advisors are trained in customer service skills and healthcare knowledge to make every call a positive experience for your patients. We can determine patient responsibility upfront to improve self-pay collections and propose and set up payment plans.

Improved Appointment Scheduling

Trained scheduling advisors work with insurance providers, physician offices, and patients to prepare patients for appointments and effectively coordinate care delivery.

Appointment Confirmation

Timely and effective follow-up to reduce no-shows, provide clear estimates of patient liability to prepare them for payments, and improve efficiency in care delivery.

Technology and Integration

We work with your scheduling and revenue cycle systems and integrate our telephony infrastructure with yours to function as an extension of your front office team.

Coverage

Extended hours coverage to improve outreach to patients and ensure effective physician utilization.

Benefits

Improved capture of patient appointments across points of care
Extended scheduling hours to capture additional appointments and cancellations
Improved patient flow through reminders to reduce no-shows and effective follow-up
Improved patient and physician satisfaction
Better coordination of care with multiple providers
Customized services to your specific patient demographics
Improved self-pay collections
Cloud-based contact center infrastructure
Effective capture of patient information for pre-registration